Shipping Policy

SHIPPING POLICY

Shipping and delivery

We ship throughout the United States. Shipping is free on every order and always includes tracking. Once your order has been processed, you will receive a shipping confirmation email with your tracking number.

Ready-to-ship jewelry (without personalization) arrives within 7–10 business days.

Personalized jewelry (name, initial, birthstone or engraving) is made especially for you and finished by hand, so delivery takes 14–16 business days.

You can check the status of your shipment at any time at nesolvia.com/a/suivi-colis.

Cancellations

We are proud of how quickly we process orders. If you would like to cancel your order for any reason, email us as soon as possible at contact@nesolvia.com. Personalized jewelry can be changed or canceled only until production has started; jewelry without personalization can be changed or canceled until it has shipped. A cancellation request for an order that has already been produced or shipped cannot be accepted.

Incorrect address

It is your responsibility to make sure the shipping address is correct and to contact us promptly if it needs to be corrected. An address can only be changed before your order has been processed. We are not responsible for incorrect shipping information or for orders that are refused or undeliverable (inaccessible or incomplete addresses, etc.). In these cases, the package may be returned to us, but this is not guaranteed. If your order is returned to the sender, we will offer you, at your choice, a refund of the order amount minus shipping costs, or a reshipment. A reshipment or refund is only due once the package has been received back by the sender.

Returns

Information about returns and refunds can be found in our Returns & Refunds Policy.