Returns, Refunds and Cancellation Policy

RETURNS, REFUNDS AND CANCELLATION POLICY

Order changes and cancellations

We process and ship all orders very quickly, so we cannot guarantee changes or cancellations once an order has been placed. If you would like to change or cancel your order, please contact our customer service team as soon as possible at contact@nesolvia.com. We will do our best to change or cancel your order as long as it has not been processed yet. Personalized jewelry can no longer be changed once production has started. To help us handle your request as quickly as possible, please write “Order cancellation” in the subject line and include your full name and order number in your message.

Returns and refunds

If your order has already shipped, no problem: you can return it for a refund under the conditions below.

You can return jewelry without personalization within 30 days of receiving it, for any reason. After this period, we are unfortunately unable to offer a refund or exchange.

Personalized jewelry (name, initial, birthstone or engraving) is made especially for you and cannot be returned unless it is defective. In that case, we will of course find a solution.

Items that cannot be returned:

• Personalized jewelry (except if defective)
• Gift cards

Your order number or order confirmation is all you need as proof of purchase.

Refunds

Once we receive your returned item, we will send you an email to confirm. Your refund will then be processed and credited automatically to your original payment method within 14 days at most.

Late or missing refunds

If you have not received your refund yet, first check your bank account. Then contact your credit card company, as it may take some time before the refund is officially posted. Finally, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, contact us at contact@nesolvia.com.

Exchanges and warranty

Every piece of jewelry comes with a 12-month warranty. If your item is defective or damaged, we will of course replace it free of charge. Simply email us at contact@nesolvia.com. An exchange for another size or variant is also possible for jewelry without personalization within the return period.

How to return an item

To return a product, contact us by email at contact@nesolvia.com. We will send you the procedure and the address of the warehouse that handles returns. Return shipping costs are your responsibility. Returned items remain your responsibility until they reach us, so we recommend using a tracked shipping service.